§  International Insurance Company customer research – 6 Focus Groups
(August 2011)

o   “Baie dankie vir die goeie diens en nog op tyd ook – ek waardeer jou moeite.”

COO – Chief Operation Officer 
 

§  Bank Insurance Customer Satisfaction Research – 19 Focus groups
(November 2011)

o   “Thank you, that was quick. The transcription looks great - just want I wanted :)

o   Perfect. Thank you so much.”

o   “Thank you very much. Looks great! :)”

o   “Wow, thank you!  I am really happy with the quality of the transcriptions, thank you for the good work! :)”

o   “Sjoe, maar julle wikkel :) Baie dankie.”

o   “Great work! Thank you so much for all your hard work! :)”

Client Director 
 

§  International Bread and Pasta customer research8 Bread focus groups, 14 Pasta focus groups and 10 In-depth Pasta preparation interviews.
(December 2011 / January 2012)

o   “Baie dankie vir dit, ek het geweet jy sal deliver”

o   “Thanks for the update, I appreciate it.”

o   “Baie baie dankie vir jou harde werk….nou kan jy rus!!!!”

o   “Dankie vir die transcriptions, ek weet ek sal goeie werk terug kry, aangesien die projek vir my baie belangrik is. “

o   “Die kliënt het my laat weet die transcriptions is 100%”

Field Director 
 

§  Fleet Management Customer Research – 3 focus groups
(August 2011)

o   “Thank you so much, Elzanne, much appreciated!”

Client Director 
 

§  Courier service customer research – 12 In-depth interviews
(February 2012)

o   “Thank you very much! The transcriptions are 100% accurate.”

Client Director 
 

§  Fresh Market Sales Research – 22 In-depth interviews
(August 2011 and May 2012)

o   “Dankie vir jou hulp op so ‘n kort kennisgewing, ek waardeer dit baie”

o   “This looks great, thanks for all the effort on such a short notice, I really appreciate it!”

o   “Thank you so much Elzanne, I have received all and they look great, much appreciated!”

o   “Thank you for doing this project again. As always this is outstanding work.”

Junior Researcher 
 

§  Transport Services Organisation Employee Research – 4 In-depth interviews
(November 2011)

o   “Dankie vir die 4 transkripsies wat jy tans vir ons doen, ons waardeer die hulp! Lekker dag verder!”

o   “Thanks for all your effort! I worked through the transcriptions this weekend and was really impressed by the quality of the work I received from you. Thanks once again!”

Junior Researcher
 

§  National Magazine publication1 Focus Group
(February 2012)

o   “Just wanted to acknowledge the work you completed for us last week for the Magazine Survey.

o   Thank you for keeping our short notice deadline.”

Junior Researcher 
 

§  Bank Insurance Customer Satisfaction Research – 19 Focus groups
(November 2011)

o   “Baie dankie vir jou harde en goeie werk wat jy vir ons doen, ander sien dit ook raak.”

o   “BAIE, BAIE, BAIE DANKIE, jy is die beste”

o   “Baie dankie vir al jou harde werk en commitment.”

o   “We did receive all 19 transcriptions, they look great. Thanks”

Project Co-ordinator 
 

§  Bank Market Campaign Research – 4 focus groups
(October 2011)

o   “Yes, thanks – all the said bank transcriptions are sorted and look good.  Your assistance is much appreciated“   

Project co-ordinator

   
 
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